Private Financial Services Frequently Asked Questions
1. How do I fund my Atlantic Capital Bank account?
• Mail a check using our pre-paid envelopes
• Deposit funds directly at our banking center
• Transfer funds from another internal account using our free online service
• Direct Deposit
• ACH
• Wire Transfer
2. How do I access my account(s) online?
First-time users
1. Go to www.atlanticcapitalbank.com
2. On the right-hand side of the page is a box labeled “Online Account Access.” Click the
button labeled “Private Banking.”
3. The Private Banking link leads you to a login page. Click on the “Need online account
access?” link.
4. Fill out the first time login information. Press “Submit” when you have filled out all the
information.
• You will need your account number to log in for the first time. If you have
multiple accounts, choose your primary account number. The other accounts will
display once you have logged in.
5. Create an access ID and a new password for yourself. Press “Submit.”
• Passwords must be between 6 and 16 characters and must contain at least one
numeric character, one alpha character, and one uppercase character.
6. Fill out the security questions on the following page and select an “Authentication Pass
Phrase” of your choice. Indicate if the computer you are using is personal or public
(multiple users). Press “Submit” when you have completed all the fields.
7. Read the terms and conditions in the Atlantic Capital Online Banking Agreement. After
reading the agreement, click “Accept” if you agree with the terms and conditions. Once you
agree to the online banking terms, you may access your account.
Additional Instructions:
• Once inside the banking system, do not use the forward and backward arrows to
navigate; use the buttons inside the windows.
• To return to your main account page, place your mouse on the “List of Accounts”
button and click on “Account List.”
Repeat users
1. Go to www.atlanticcapitalbank.com
2. On the right-hand side of the page is a box labeled “Online Account Access.” Click the
button labeled “Private Banking.”
3. The Private Banking link leads you to a login page. Enter your Access ID and press
“Submit.” The system may issue a “Security Challenge” to verify your identity. Answer the
question, and select if the computer you are using is personal or public. Press “Submit.”
4. On the following screen, enter your password and press “Submit.” The system should take
you to your main account page.
*Please call (404) 995-5846 or (877) 764-2265 for additional assistance
3. How can I access my account(s) via telephone?
• Dial (800) 373-0622 to access your accounts in English or Spanish.
• Follow the prompts by pressing the appropriate numbers on your keypad.
• Be prepared to enter your account number and your PIN to gain access to your
account information.
*Account access is available via telephone 24 hours a day, 7 days a week.
4. How do I report a lost or stolen credit card?
• Dial (800) 554-8969 to report you credit card lost or stolen.
• Be prepared with the lost or stolen credit card number.
• If you do not have your card number, information specific to your Atlantic Capital
banking account will be sufficient to suspend or terminate card service.
5. How do I report lost or stolen checks?
• Dial (404) 995-5846 and a financial center representative will assist you.
6. How do I reorder checks?
• Dial (404) 995-5846 and a financial center representative will assist you in
reordering checks.
7. How do I stop payment on a check?
• Dial (404) 995-5846 and a financial center representative will assist you in stopping
payment on a check.
• Be prepared with the number of the check you would like stopped.
8. How do I change or reset my online ID or Passcode?
• Dial (404) 995-5846 and a financial center representative will assist you.
If you have a question please Contact Us .
