Security & Fraud Prevention

Contact us regarding fraudulent activities
Lost/stolen debit card	(404) 995-5846 (Business hours) (800) 554-8969 (After hours, weekend)
Lost/stolen credit card	(800) 854-7642
Lost/stolen checks	(404) 995-5846 (Business hours)
Suspicious account activity	suspiciousactivity@atlcapbank.com (404) 995-5846 (Business hours)

How we protect you

Atlantic Capital Bank has implemented highly advanced fraud-prevention technology to protect customers from fraudulent account activities. Using sophisticated software, we monitor your ATM and debit card transactions for potentially fraudulent activity, which may include:
• a sudden change in locale (such as when a U.S.-issued card is
used unexpectedly overseas),
• a sudden string of costly purchases, or
• any pattern associated with new fraud trends around the world.

If we suspect fraudulent ATM or debit card use, we will call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

What to expect when receiving a call from our fraud-prevention center:

• Our automated call will ask you to verify recent transaction
activity on your card.
• You will be able to respond via your touchtone keypad.
• You will be provided with a toll-free number to call should you have
additional questions.

Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure that we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times. In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.

Resources

Identity Theft
Fighting Back Against Identity Theft - Federal Trade Commission webpage
ID Theft – What It’s All About Booklet - by the Federal Trade Commission

Protecting your information online
Online computing safety tips from OnGuard Online

Credit Reports
   View your credit report: Annual Credit Report.com

   Contact a credit bureau:
       Equifax: 1-877-576-5734; www.equifax.com
       Experian: 1-888-397-3742; www.experian.com
       TransUnion: 1-800-680-7289; www.transunion.com

Tips to avoid fraud and identity theft

Protect your personal information:
   - Address and ZIP code
   - Phone number
   - Date of birth
   - Social Security number
   - Card or account number
   - Card expiration date
   *Your PIN is private; never give it out.

Be wary of fraudulent emails that:
- Ask you to verify your card or account number. Such emails are not sent by legitimate businesses.
- Link to websites. Such sites can look legitimate but may collect data or put spyware on your computer.

Keep your credit/debit card information safe:
   In stores and at ATMs, always cover your card and PIN.

   Always watch for:
   - Cell phone cameras, mirrors, or other tools used to view cards and PINs
   - People watching your transactions
   - Cashiers taking your card out of sight; take it to the register yourself
   - Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM